Leather care: After a few months you will notice your bag will soften up and start to take on its own unique characteristics. You should condition your bag with a leather conditioner at least every 6-12 months.
Product info: Production takes about 1-2 weeks on these lovely creations. Please be patient. I am a one woman operation. If by any chance it may take longer, I will contact you right away. I source from other small family businesses. Sometimes it takes a week or more for me to receive my materials.
Scratches, scars and wrinkles in leather are part of its natural characteristics. Leather and canvas items that are dyed will have different variances in "distressed marks" and may be lighter or darker than the photograph. Please understand that these dyed bags are impossible to make identical.
Returns and Exchanges:
I am sorry I can not offer refunds on orders, only exchanges for another item or store credit. All sales are final on discounted items. If you would like to exchange your bag it must be done:
- Within 10 days after receiving your item.
-Items must be unused and in the original condition to receive a refund.
- Returned items must be insured and have a tracking number. I am not responsible for lost items being sent back that were not insured and didn't have tracking.
Absolutely no refunds on custom orders.
COLOR VARIANCE & DIMENSIONS
I photograph all my items using natural light to achieve the truest of colors. The colors of leather and materials will vary from each monitor, no refunds on orders due to difference in expected color. Leather and canvas items that are dyed will have different variances in "distress marks" please understand that these dyed bags are impossible to make identical. I give the dimensions of all my bags so you know exactly what size bag you are getting. Please use these measurements so you know if a certain bag is the right size for you. If you are unsure or have any questions please contact me before purchasing an item.
Shipping: All bags will be shipped USPS Priority mail.
Wholesale: For wholesale inquires please contact me at firstname.lastname@example.org